Questions about National City Direct Student Loans or the application process?

Call us at 800-260-2118, 8AM through midnight EST Monday-Friday. You can also apply over the phone in minutes.

Already working with the National City Direct Student Loan Program and have questions about your account?

Please contact National City at 800-260-2118. Loan specialists are available 8 a.m.-6 p.m. ET, Monday-Friday.

Need a mailing address?

National City, c/o TERI
P.O. Box 848108
Boston, MA 02884-8108

Need a street address for overnight delivery?

National City, c/o FMER
One Cabot Road, Second Floor
Medford, MA 02155-5141